Mocktail nearby beach was great. Thank you again for sharing the positive feedback as we hope to see you again! But i like the pool access room more than club room due to its layout is more practical. Each of the 221 exquisite rooms and villas is a meticulously designed escape that blends Thai tradition with contemporary design. Our Resort Manager will contact you via email shortly. We ended up talked with Khun Semigo, a Bar manager who came to talked with us and listened our complaint. However, the staffs are very attentive and hospitable. Breakfast here is something special. The hospitality and service are good. Own or manage this property? At least in the club, there should be freshly squeezed orange juice or coconut milk. Thank you for choosing to stay with us as we look forward to seeing you back again soon. On The Roof by Novotel Phuket Kamala Beach, Response from IHG Service, Owner at InterContinental Phuket Resort, Response from Pim Manasakul, Marketing at InterContinental Phuket Resort. Sleek, sophisticated and elegant, this beachside hideaway is cocooned by jungle-covered hills and offers heavenly views of the Andaman Sea. Each of the 221 exquisite rooms and villas is a meticulously designed escape that blends Thai tradition with contemporary design. In regard to the health and safety standards, our resort is committed to IHG's "Clean Promise" and will investigate the areas you mentioned as all of our team members are required to maintain strict standards. It was a pleasure to host you and we would love to do it again in the future. We got the hotel promotional price with government discount program, so overall it was well worth the price. Breakfast room is located at the ocean side and next to the beach. Sadly, I cannot remember her name. Thank you again for visiting as we will continue to improve. A lot of flaws compare to same level of 5 star in phuket. A definite recommend. Best InterContinental (IHG) Hotels in Phuket: find 9,537 traveler reviews, candid photos, and prices for 7 InterContinental (IHG) Hotels in Phuket, Thailand. Dear IttP1, Thank you for the four-star review on TripAdvisor. This is the version of our website addressed to speakers of English in the United States. In regard to bath salts, we will review our processes to ensure the guest has everything they need when they arrive. All staffs are very nice and attentive, especially the team at Club Continental! consideration and very accommodating in changing our room to the beach front side, when available. We always try our best to make sure that our service is world-class, and I am sorry to learn that the food served was below par and overpriced. Nestled amidst the forested hills of Kamala Bay, InterContinental Phuket Resort is a haven that encapsulates all you desire in a luxurious retreat. We are disappointed to hear certain aspects of the stay fell below expectations and will look into this as guest satisfaction is our number one priority. The staff values your comments and are encouraged to hear they did a great job in serving you. Own or manage this property? The mountain side is larger and relatively quiet. They did not serve buffet due to new normal but all foods were well-cooked and served in many varieties. Moo 3 Phuket, Thailand, Kamala, Kathu, Phuket 83150 Thailand, Hand sanitizer available to guests & staff, New/nicely decorated hotel with good service, The hotel is new and nicely decorated. Upon arrival, Valet and Bell man are ready at the front door to assist for valet service and luggage. 4 night stay at the Club Suite ocean side. Are any cleaning services offered at InterContinental Phuket Resort? Warm regards, The Management Team. Bed. Best regards, Dianne L. Case Manager IHGService, Disappointing not up to intercon standards. (I found info in google that it is constructed in 2019/2020) All staffs are well-trained with high level of "Intercontinental" standard. We enjoyed reading your review about the 2 Bedroom Pool Villa on the mountain side. An infinity pool is superb. Hello Tantan1995, Thank you for your stay and for taking the time to leave us feedback. Staff at Club Intercontinental like Khun Make and Khun Kat, and others provide excellent service. We recommend calling ahead to confirm details.